Return and Refund Policy

Return and Refund Policy

Last updated: September 18, 2026

At After., we want customers to feel confident when placing an order. This Return and Refund Policy explains the conditions, costs, and procedures applicable to cancellations, returns, inspections, exchanges, and refunds.

This policy applies to purchases made directly through wearafter.com.

The Website and the After. brand are operated by:

MZB Global LLC
8206 Louisiana Blvd NE, Ste A #8892
Albuquerque, NM 87113
United States

Email: contact@wearafter.com
Telephone: +1 (505) 279-1677

1. Order Cancellations and Modifications

We process orders quickly. For this reason, we cannot guarantee that an order can be modified or canceled after it has been submitted.

If you wish to cancel or modify an order, contact us as soon as possible at contact@wearafter.com.

Use the subject line:

Order Change or Cancellation — [Order Number]

Include:

  • your full name;

  • your order number;

  • the email address used for the order;

  • the requested change or cancellation.

We will make reasonable efforts to help if the order has not yet been processed by the fulfillment warehouse.

Once an order has entered fulfillment or has been shipped, it cannot be canceled or modified. After delivery, the customer must follow the return procedure described below.

2. Return Period

You may request an eligible return within 60 days of the delivery date.

To qualify:

  • the order must have been placed directly through wearafter.com;

  • the return request must be submitted within 60 days of delivery;

  • the request must be made by the original customer;

  • the product must satisfy all return and hygiene conditions;

  • the return must be authorized before shipment;

  • the product must be sent to the warehouse address provided by After.

Requests submitted after the 60-day period may be refused unless applicable law requires otherwise.

3. Return Authorization Is Required

Before returning any product, contact contact@wearafter.com to request authorization.

Do not return a product without receiving our instructions.

Your request should include:

  • your full name;

  • your order number;

  • the email address used for the order;

  • the product you wish to return;

  • the reason for the return;

  • photographs if the product is damaged, defective, or incorrect.

If the return is approved, we will provide:

  • return instructions;

  • the correct warehouse address;

  • any return reference or authorization number that must be included.

Products returned without authorization may be refused and may not qualify for a refund.

4. Return Address and Warehouse of Origin

Approved returns must be sent to the designated warehouse of origin or another return facility specified by After.

The return address may be located outside the customer’s state or country and may differ from:

  • our New Mexico business address;

  • the address printed on the package;

  • the carrier’s original shipping label;

  • any address displayed on the Website.

Do not send returns to the MZB Global LLC business address unless our customer-service team expressly instructs you to do so.

Returns sent to an unauthorized or incorrect address may be refused, delayed, lost, destroyed, or returned to the sender.

After. is not responsible for products sent without authorization or to an address other than the one provided in the return instructions.

5. Return Shipping Costs

Except where applicable law requires otherwise, all return shipping costs are the customer’s responsibility.

The customer is responsible for:

  • purchasing and paying for the return shipping label;

  • all carrier charges;

  • any customs duties, import taxes, brokerage fees, or return-related fees;

  • securely packaging the product;

  • using a trackable shipping method;

  • retaining the receipt and tracking number;

  • ensuring that the product reaches the designated return warehouse.

Return shipping costs will not be reimbursed for returns based on:

  • change of mind;

  • incorrect size selected by the customer;

  • fit or compression preference;

  • color or style preference;

  • accidental or duplicate purchase;

  • refusal of delivery;

  • failure to collect the package;

  • an incomplete or incorrect delivery address supplied by the customer.

Returned products remain the customer’s responsibility until they are delivered to and recorded as received by the designated warehouse.

We strongly recommend using a tracked shipping service. For higher-value orders, we also recommend purchasing shipping insurance.

6. Hygiene and Product Condition Requirements

Our products include shapewear and intimate garments worn directly against the body. Strict hygiene conditions therefore apply.

To qualify for a refund, a returned product must be:

  • unworn, except for a brief fit check over clean underwear;

  • unwashed;

  • unused;

  • unaltered;

  • free from stains;

  • free from makeup;

  • free from deodorant or cosmetic residue;

  • free from bodily fluids;

  • free from odors, including perfume, smoke, detergent, and body odor;

  • free from pet hair;

  • free from visible wear or damage;

  • returned with all original tags attached;

  • returned with the hygiene seal or protective liner intact;

  • returned with its original packaging and accessories;

  • in clean, complete, and resalable condition.

A product may be rejected if the hygiene seal or protective liner has been removed, damaged, or repositioned.

Trying on a product directly against bare skin may make it ineligible for return.

Nothing in this section limits any mandatory legal right that cannot lawfully be excluded.

7. Products That Cannot Be Returned

Unless required by law, the following products are not eligible for return or refund:

  • products returned after the 60-day period;

  • products returned without authorization;

  • products sent to an incorrect or unauthorized address;

  • worn, washed, used, stained, damaged, or altered products;

  • products with odors or hygiene concerns;

  • products without original tags;

  • products with a removed or damaged hygiene seal;

  • gift cards;

  • digital products, including downloaded e-books;

  • products marked “Final Sale” before purchase;

  • personalized or custom-made products;

  • free promotional gifts returned separately from the qualifying order;

  • products purchased through an unauthorized third-party seller.

Sale or promotional items remain eligible unless they were clearly marked Final Sale before purchase.

8. Bundles, Discounts, and Free Gifts

If a product was purchased as part of a bundle or promotional offer, the refund may be recalculated based on the products retained by the customer.

If returning only part of a bundle causes the remaining order to no longer qualify for the original discount, the refund may reflect the regular or adjusted price of the retained items.

Any free gift received because of the returned purchase must also be returned in unused and original condition.

If a required free gift is not returned, its advertised retail value may be deducted from the refund where permitted by law.

Digital gifts that have already been delivered or downloaded may be non-refundable and may have their stated value deducted where legally permitted and disclosed.

9. Return Inspection

Returning a product does not automatically guarantee a refund.

Every returned product will be inspected after it arrives at the designated warehouse.

The inspection may verify:

  • that the return was authorized;

  • that the correct product was returned;

  • that the return was shipped within the permitted period;

  • that the product has not been worn, washed, used, damaged, or altered;

  • that hygiene requirements have been satisfied;

  • that tags, seals, liners, packaging, accessories, and gifts are present;

  • that the product is in resalable condition;

  • that the return is consistent with the information provided in the request.

We will notify you by email after the return has been received and inspected.

We will then inform you whether the refund has been approved, partially approved, or rejected.

10. Rejected Returns

A returned product may be rejected if it does not comply with this policy.

If a return is rejected:

  • no refund will be issued for the rejected product;

  • the customer will be informed by email;

  • After. is not required to store the rejected product indefinitely;

  • if the customer requests the product back, the customer may be required to pay the new shipping and handling costs.

We are not responsible for normal deterioration, loss, or disposal after reasonable notice if the customer does not respond or pay the required reshipment costs, to the extent permitted by law.

11. Approved Refunds

Refunds are issued only after:

  1. the returned product has been delivered to the authorized warehouse;

  2. the warehouse has recorded receipt;

  3. the product has been inspected;

  4. the return has been approved.

If approved, the refund will be issued to the original payment method.

Unless required by law, the following amounts are non-refundable:

  • original shipping charges;

  • expedited shipping fees;

  • return shipping costs;

  • customs duties;

  • import taxes;

  • brokerage charges;

  • shipping insurance;

  • costs caused by refusal or non-collection of a package.

We do not issue cash refunds, checks, or refunds to a payment method different from the one used for the original order.

12. Refund Processing Time

After a return is approved, we will generally initiate the refund within 7 business days.

Your bank, card issuer, PayPal, or payment provider may require additional time to post the refund to your account.

If an approved refund does not appear after the processing period:

  1. check the relevant bank or payment account again;

  2. contact your card issuer or payment provider;

  3. contact your bank;

  4. email us at contact@wearafter.com.

Include your order number and the email address used for the purchase.

13. Late or Missing Refunds

The time required for a refund to appear depends on the payment provider.

Typical additional processing times may include:

  • credit and debit cards: approximately 5–10 business days;

  • PayPal and similar services: approximately 3–5 business days;

  • some financial institutions: up to 14 business days.

These periods are controlled by the financial institution and are not guaranteed by After.

14. Incorrect, Damaged, or Defective Products

Inspect your order promptly after delivery.

If you receive a product that is incorrect, materially defective, or damaged upon arrival, contact contact@wearafter.com as soon as possible.

Include:

  • your order number;

  • a description of the issue;

  • clear photographs or videos of the product;

  • photographs of the packaging;

  • a photograph of the shipping label.

Do not discard, wash, alter, or use the product while the claim is being reviewed.

After reviewing the claim, we may provide:

  • a replacement;

  • a refund;

  • store credit;

  • another remedy required by applicable law.

If we require the product to be returned, we will provide appropriate instructions. Return shipping for a verified incorrect, defective, or damaged item will be handled as required by applicable law or as expressly authorized by After.

The following are not considered manufacturing defects:

  • damage caused by selecting an incorrect size;

  • normal wear and tear;

  • damage caused by misuse;

  • improper washing or drying;

  • failure to follow care instructions;

  • accidental damage;

  • unauthorized alteration;

  • changes in fit caused by normal product use.

15. Exchanges

We do not guarantee direct exchanges.

If you need a different size or color, contact contact@wearafter.com.

Depending on availability and the circumstances, we may:

  • authorize an exchange;

  • ask you to return the original product and place a new order;

  • issue store credit after inspection;

  • offer another appropriate solution.

Unless the product is verified as incorrect, damaged, or defective, exchange-related shipping costs are the customer’s responsibility.

16. Refused, Unclaimed, or Undeliverable Packages

Refusing a package or failing to collect it does not automatically qualify the order for a full refund.

If a package is returned to a warehouse because it was:

  • refused;

  • unclaimed;

  • addressed incorrectly by the customer;

  • undeliverable because of missing information;

  • not collected before the carrier’s deadline,

we may deduct the original shipping cost, return-to-sender charges, customs fees, handling costs, or other carrier charges from any refund, where permitted by law.

A refund will not be processed until the package has been received, identified, and inspected by the appropriate warehouse.

17. Lost Return Packages

After. is not responsible for a return package that is lost, damaged, delayed, or delivered to the wrong location by the customer’s selected carrier.

The customer must contact the carrier directly and use the tracking information or shipping insurance to resolve a lost-return claim.

Proof that a return label was created does not establish that the product was delivered to our warehouse.

18. Chargebacks

We encourage customers to contact contact@wearafter.com before filing a payment dispute or chargeback so that we can review and attempt to resolve the issue.

Nothing in this policy limits a customer’s lawful right to dispute an unauthorized or incorrect charge.

We may provide the payment provider with order confirmations, tracking records, delivery records, return instructions, communications, and inspection results when responding to a dispute.

19. Mandatory Consumer Rights

Nothing in this policy excludes, restricts, or waives any consumer right that cannot lawfully be excluded or waived.

If a provision of this policy conflicts with mandatory applicable law, the mandatory law will apply and the remaining provisions will continue in effect.

20. Policy Changes

We may update this Return and Refund Policy to reflect changes in our products, operations, warehouses, carriers, or legal obligations.

The policy applicable to an order will generally be the version in effect when the order was placed, unless applicable law requires otherwise.

The latest revision date will appear at the top of this page.

21. Contact Us

For return requests or questions about this policy, contact:

MZB Global LLC
8206 Louisiana Blvd NE, Ste A #8892
Albuquerque, NM 87113
United States

Brand: After.
Website: https://wearafter.com
Email: contact@wearafter.com
Telephone: +1 (505) 279-1677