Shipping Policy

Shipping Policy

Last updated: September 17, 2026

This Shipping Policy explains how orders placed through wearafter.com are processed, shipped, delivered, and, when applicable, returned.

1. Order Processing

We aim to process orders as quickly as possible. Most orders are processed within approximately 12 hours after they are placed.

Orders placed during weekends, holidays, promotional events, or periods of unusually high demand may require additional processing time.

Once an order has been processed or transferred to our fulfillment warehouse, we may no longer be able to modify or cancel it.

2. Order Cancellation or Modification

If you need to cancel your order or change your shipping address, please contact us as soon as possible at:

Email: contact@wearafter.com

Cancellation and modification requests should preferably be submitted within 12 hours of placing the order.

We will make reasonable efforts to accommodate your request, but we cannot guarantee that an order can be changed or canceled after it has entered processing or shipment preparation.

If the order has already been processed or shipped, you must wait until it is delivered and then follow our Return and Refund Policy.

3. Shipping Time

Orders are generally dispatched within approximately 12 hours after processing.

After dispatch, standard delivery generally takes approximately 6 to 9 business days, depending on the destination, carrier availability, customs procedures, weather conditions, and other circumstances outside our control.

Delivery times are estimates only and are not guaranteed. Delays may occur during holidays, promotional periods, carrier disruptions, customs inspections, severe weather, or other events beyond our reasonable control.

Business days do not include Saturdays, Sundays, or public holidays.

4. Shipping Costs

Available shipping methods and any applicable shipping charges will be displayed at checkout before payment is completed.

When free shipping is offered, the offer applies only under the conditions displayed on our website or at checkout.

Shipping charges originally paid, including expedited shipping fees, are generally non-refundable unless otherwise required by applicable law or the shipment error was caused by us.

5. Order Tracking

Once your order has shipped, you will normally receive a confirmation email containing a tracking number or tracking link.

Tracking information may take several business days to update after shipment. A temporary lack of tracking updates does not necessarily mean that the package has stopped moving.

Customers are responsible for monitoring their tracking information and being available to receive the shipment when necessary.

6. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please verify the following information carefully:

  • Recipient’s full name;

  • Street address and apartment or unit number;

  • City, state, and ZIP code;

  • Country;

  • Telephone number; and

  • Email address.

After an order has been processed, we may be unable to change the delivery address.

After. and MZB Global LLC are not responsible for delays, failed deliveries, lost packages, or additional costs caused by an incorrect, incomplete, or inaccessible address provided by the customer.

7. Undeliverable, Refused, or Unclaimed Packages

A package may be returned to the sender or fulfillment warehouse if:

  • The shipping address is incorrect or incomplete;

  • The recipient refuses delivery;

  • The carrier cannot access the delivery location;

  • The package is not collected within the carrier’s required period; or

  • The carrier is unable to complete delivery after its permitted attempts.

If a package is returned, we may offer either:

  • Reshipment after payment of any additional shipping charges; or

  • A refund of the eligible product amount, less the original shipping costs, return-to-sender fees, customs charges, handling fees, and other costs incurred.

No refund or reshipment will be issued until the package has been physically received and inspected by the warehouse or sender.

8. Delivered but Not Received

If tracking shows that your package was delivered but you cannot locate it, please:

  1. Verify the delivery address entered with your order;

  2. Check around the delivery location;

  3. Ask household members, neighbors, reception staff, or building management;

  4. Contact the shipping carrier; and

  5. Contact us at contact@wearafter.com.

We may open an investigation with the carrier. Investigations may take several business days or longer.

A carrier’s confirmed delivery scan may be considered proof of delivery. However, we will review each case reasonably and in accordance with applicable law.

9. Lost Packages

If tracking has not updated for an unusually long period or the estimated delivery time has passed, contact us at contact@wearafter.com.

We may ask the carrier or logistics provider to investigate the shipment. Depending on the result of that investigation, we may offer a replacement, store credit, or refund where appropriate.

Orders will not be considered lost solely because of a temporary tracking delay.

10. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it is delivered.

If your order arrives damaged, defective, incomplete, or different from what you ordered, contact us promptly at contact@wearafter.com.

Please include:

  • Your order number;

  • A description of the issue;

  • Clear photographs or videos of the product;

  • Photographs of the shipping package and label; and

  • Any other information reasonably requested by our customer service team.

Do not discard the product or its packaging until we have reviewed your request.

If the problem is confirmed to have been caused by us, the manufacturer, or the carrier, we will provide an appropriate solution in accordance with applicable law.

11. International Shipments and Customs

Orders may be shipped from the warehouse best suited to fulfill the order. This warehouse may be located outside the customer’s state or country.

International shipments may be subject to customs inspections, import duties, taxes, brokerage fees, or other government charges.

Unless expressly stated otherwise at checkout, these charges are the customer’s responsibility and are not controlled by After. or MZB Global LLC.

We are not responsible for delivery delays caused by customs authorities or for packages refused because the customer does not pay applicable import charges.

12. Separate Shipments

If an order contains multiple products, the items may be shipped separately from different fulfillment locations.

You may therefore receive more than one package or tracking number. Separate shipments do not result in additional charges unless expressly indicated at checkout.

13. Returns and Return Shipping

Before returning any product, you must contact us at contact@wearafter.com and obtain return authorization and the applicable return instructions.

The return address may differ from our business address. Returns must be sent to the designated warehouse of origin or another warehouse specified by our customer service team.

Do not return products to our registered business address unless we have expressly instructed you to do so in writing. Packages sent to an unauthorized address may be refused and may not qualify for a refund.

Except where otherwise required by applicable law, all return shipping costs are the customer’s responsibility. We strongly recommend using a tracked shipping method and keeping proof of shipment.

After. and MZB Global LLC are not responsible for return packages that are lost, damaged, delayed, or sent to an incorrect address.

14. Return Inspection and Refunds

Sending a product back does not automatically guarantee a refund.

A refund will only be approved after:

  1. The returned package has been received at the designated warehouse;

  2. The returned product has been inspected; and

  3. The return has been confirmed as eligible under our Return and Refund Policy.

Returned intimate apparel must comply with all applicable hygiene and eligibility requirements. Products that are worn, washed, stained, damaged, altered, missing their original packaging, or otherwise unsuitable for resale may be refused.

Once the return has been inspected and approved, the refund will be issued to the original payment method. Processing times may vary depending on the payment provider or financial institution.

Please consult our Return and Refund Policy for the complete return eligibility rules and applicable return period.

15. Limitation of Responsibility

After. and MZB Global LLC are not responsible for delays or delivery failures caused by circumstances outside our reasonable control, including:

  • Carrier disruptions;

  • Customs procedures;

  • Severe weather;

  • Natural disasters;

  • Labor disputes;

  • Government restrictions;

  • Incorrect customer information;

  • Failed delivery attempts; or

  • Events of force majeure.

Nothing in this policy excludes or limits any consumer right that cannot lawfully be excluded or limited.

16. Contact Information

For questions regarding shipping, tracking, cancellations, address changes, or returns, contact us at:

After.
Operated by MZB Global LLC
8206 Louisiana Blvd NE
Ste A #8892
Albuquerque, NM 87113
United States

Email: contact@wearafter.com
Telephone: +1 (505) 279-1677
Website: https://wearafter.com